Roehampton Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Roehampton Man and Van provides removal, transport and related services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions the following words have the meanings given below.
Customer means the person, company or organisation that makes a booking with Roehampton Man and Van or on whose behalf a booking is made.
We, us, our means Roehampton Man and Van and any employees, subcontractors or agents acting on our behalf in the provision of the services.
Services means any removal, man and van, transport, loading, unloading, packing, storage, delivery or related service provided by us.
Goods means all items, boxes, furniture, belongings, equipment or materials that we are requested to move, transport, handle or store.
Contract means the agreement between the Customer and Roehampton Man and Van incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Roehampton Man and Van provides removal and man and van services for domestic and commercial customers. Our typical services include loading, transporting and unloading Goods, and where agreed in advance, may also include packing, unpacking, furniture assembly or disassembly, and short-term holding of Goods inside our vehicle.
The specific scope of your service, including the type of vehicle, number of staff, estimated duration and any additional services, will be confirmed at the time of booking or in a written quotation where provided. Any services not expressly agreed in the booking or quotation are outside the scope of the Contract and may be declined or charged as additional work.
3. Booking Process
3.1 A booking is made when you contact us and provide relevant details of your move, including collection and delivery addresses, access details, approximate volume of Goods, special items and preferred dates and times.
3.2 We may provide an estimate or quotation based on the information you supply. Any estimate or quotation is valid only for the period stated and is subject to change if your requirements or circumstances change, or if the information provided was incomplete or inaccurate.
3.3 A booking will only be confirmed once we have accepted your request and, where applicable, you have paid any required deposit or prepayment. Until confirmation is given, availability of vehicles and staff is not guaranteed.
3.4 You are responsible for ensuring that all information you provide is accurate and complete, including addresses, parking conditions, access restrictions, floor levels, presence of lifts, and the nature and quantity of Goods to be moved.
3.5 If on arrival we find that the work required differs substantially from the description given at the time of booking, we may adjust the price, the resources allocated or the time required, or in extreme cases we may refuse to carry out the service if it is unsafe, unlawful or impracticable.
4. Prices and Payment Terms
4.1 Our charges may be based on hourly rates, fixed prices, distance, volume of Goods, number of staff, or a combination of these, as agreed at the time of booking.
4.2 Unless expressly stated otherwise, our prices do not include additional charges such as congestion or clean air zone charges, parking fees, tolls, ferry charges, customs fees or storage charges. These may be added to the final invoice where applicable.
4.3 We reserve the right to charge a minimum booking period and to round up to the nearest half hour after the minimum period has elapsed when charging by the hour.
4.4 Payment terms will be confirmed at the time of booking. We may require a deposit or full prepayment to secure your booking. Any balance is normally payable immediately upon completion of the service unless we agree alternative credit terms in writing.
4.5 We may refuse to commence or continue work if required payments, deposits or cleared funds have not been received.
4.6 If payment is not received when due, we reserve the right to charge interest on the overdue amount at a reasonable commercial rate, and to recover any costs incurred in obtaining payment, including legal and debt collection costs.
5. Cancellations, Rescheduling and Delays
5.1 If you need to cancel or reschedule a booking, you must notify us as soon as possible.
5.2 We may apply the following cancellation charges unless agreed otherwise in writing.
a cancellation with more than 72 hours notice before the scheduled start time may be made without charge;
a cancellation with between 24 and 72 hours notice before the scheduled start time may incur a charge of up to 50 percent of the quoted or minimum fee;
a cancellation with less than 24 hours notice, or failure to be present or allow access at the agreed time, may incur a charge of up to 100 percent of the quoted or minimum fee.
5.3 Rescheduling is subject to availability. We will seek to accommodate changes, but we are not obliged to offer alternative dates or times if we are fully booked. Rescheduling at short notice may be treated as a cancellation and rebooking.
5.4 We will use reasonable efforts to arrive and complete the work within the agreed times. However, all times are estimates and may be affected by traffic, weather, accidents, strikes, vehicle breakdowns, access issues and other circumstances outside our reasonable control. We are not liable for any loss or inconvenience arising from delays due to such causes, but we will aim to keep you informed and minimise disruption.
6. Customer Responsibilities
6.1 You are responsible for.
ensuring we have the correct addresses, contact details and access arrangements;
arranging suitable parking at collection and delivery locations, and bearing any associated costs or penalties not caused by our fault;
ensuring that Goods are ready for loading, properly packed where packing is not included in our service, and clearly labelled where multiple destinations apply;
disconnecting and preparing appliances, unless we have agreed to provide this as an additional service and it can be done safely and lawfully;
supervising the loading and unloading of Goods at both ends where required, and checking that nothing is left behind.
6.2 You must not ask us to carry, and we may refuse to move, any items that are illegal, dangerous, explosive, highly flammable, perishable, live animals, plants, cash, jewellery, precious metals, important documents, data, or any items requiring special licences or conditions for transport.
6.3 You agree that any person present at the collection or delivery address who gives instructions to our staff is authorised by you to do so and that we may act on such instructions.
7. Our Responsibilities
7.1 We will provide the services with reasonable care and skill, using appropriately trained personnel and suitable vehicles for the work.
7.2 We will take reasonable steps to protect your property and Goods while under our control, including using appropriate handling equipment where necessary and practicable.
7.3 We reserve the right to use subcontractors to carry out all or part of the services. In such cases, these Terms and Conditions will still apply and we will remain responsible for the overall performance of the Contract.
8. Access, Parking and Property Protection
8.1 You must ensure that there is adequate access for our vehicle and staff at both collection and delivery locations, including clear roads, driveways, entrances, stairways, corridors and lifts if applicable.
8.2 If suitable parking is not arranged and our vehicle has to park unlawfully or in restricted areas at your request, you are responsible for any resulting fines, penalties or charges.
8.3 We may refuse to carry out work if access is unsafe, excessively difficult, or likely to cause damage to the property, our vehicle or our staff. In such cases, we may treat the visit as a cancellation and apply appropriate charges.
8.4 While we take reasonable care to avoid damage to walls, floors, doors and fixtures, you should take steps to protect your property such as removing fragile items and covering delicate surfaces. We are not liable for minor cosmetic damage that is reasonably incidental to the ordinary process of moving large or heavy items through narrow or difficult access.
9. Liability and Limitations
9.1 Our liability for loss of or damage to Goods while in our custody or control is limited to a reasonable amount having regard to the nature and value of the Goods and the service fee paid, unless a higher value has been declared and agreed in writing prior to the move and any additional charges for enhanced liability cover have been paid.
9.2 We are not liable for.
loss or damage arising from your failure to pack Goods properly when packing is your responsibility;
loss or damage to fragile items, including but not limited to glass, mirrors, pictures, electronics and ornaments, unless we have packed them and they have been handled exclusively by our staff;
loss or damage resulting from goods that are inherently defective, poorly constructed, or already damaged, or from their natural deterioration;
loss of data or records from computers, devices, drives or other media;
loss or damage caused by fire, flood, extreme weather, acts of terrorism, civil unrest, road traffic accidents not caused by our negligence, or other events beyond our reasonable control;
indirect or consequential losses, such as loss of profit, loss of business, loss of opportunity or emotional distress, even if we have been advised of the possibility of such losses.
9.3 If we are liable for loss of or damage to Goods, our liability will, at our option, be limited to repairing the item, replacing it with an item of similar age and condition, or paying fair compensation up to the applicable limit.
9.4 You must inspect Goods as soon as reasonably possible after completion of the service. Any loss of or damage to Goods, or any complaint about the service, must be reported to us in writing as soon as reasonably practicable and in any event within seven days of completion. We may decline to consider claims made outside this period if late notification prejudices our ability to investigate or mitigate the claim.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
10. Waste and Environmental Regulations
10.1 We are a removal and transport service and not a general waste disposal contractor. We will not remove household refuse, builders waste, hazardous waste, or any materials which would require a specific waste carrier licence or specialist disposal facilities.
10.2 Where we agree to dispose of unwanted items, this will be limited to non hazardous household or office items that can lawfully be taken to appropriate recycling or disposal facilities. Additional charges may apply for this service.
10.3 You are responsible for ensuring that any items you ask us to remove for disposal are lawful to be disposed of and do not contain hazardous substances such as asbestos, chemicals, fuel, oils, paints, aerosols, gas bottles or medical waste.
10.4 If we discover that items we have been asked to transport or dispose of are hazardous, prohibited or unlawful, we may refuse to carry or dispose of them and may return them to you or arrange for their safe handling at your cost.
10.5 You agree to indemnify us against any claims, fines, penalties, costs or damages arising from your failure to comply with waste and environmental regulations or from the unlawful or unsafe disposal of items which you instructed us to carry.
11. Insurance
11.1 We maintain insurance cover appropriate for a removal and man and van operator, including public liability and, where applicable, cover for Goods in transit, subject to policy terms, conditions and exclusions.
11.2 Our insurance is not a substitute for your own household, contents or business insurance. You are encouraged to arrange additional cover if the value of your Goods exceeds our liability limits or if you require broader protection.
12. Complaints
12.1 If you are dissatisfied with any aspect of our service, you should raise your concerns with us as soon as possible so that we can seek to resolve the issue.
12.2 We will investigate complaints in a fair and timely manner and may request additional information or evidence, such as photographs of any alleged damage or copies of relevant documents.
12.3 Where a complaint is upheld, we may offer an explanation, apology, remedial work, or financial compensation in accordance with these Terms and Conditions and any applicable legal requirements.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only to the extent necessary to administer your booking, provide the services, process payments and comply with our legal obligations.
13.2 We will take reasonable measures to keep your personal information secure and will not share it with third parties except where necessary to provide the services, process transactions, comply with the law, or with your consent.
14. Termination
14.1 We may terminate the Contract or suspend services immediately if you fail to pay amounts due, materially breach these Terms and Conditions, act abusively or threaten our staff, or ask us to perform unlawful or unsafe activities.
14.2 On termination, any amounts owing for work carried out or costs incurred up to the date of termination will become immediately due and payable.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between you and Roehampton Man and Van are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 Any disputes arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your home courts.
16. General Provisions
16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Roehampton Man and Van in relation to the services and supersede any prior understandings or representations.
16.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. You are advised to review the Terms and Conditions periodically for any updates that may affect future bookings.
