Roehampton Man And Van Terms and Conditions
These Roehampton Man and Van Terms and Conditions set out the basis on which our removal and transport services are provided. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create a clear, fair and practical framework for both parties, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to the service.
Throughout this document, references to “we”, “us”, “our”, or “the company” mean the service provider offering the man and van service, and references to “you” or “the customer” mean the person requesting or paying for the service. These terms apply whether the work involves moving household goods, business items, single bulky items, or other lawful transport assignments. For clarity, any verbal arrangement must still align with these written conditions unless we expressly agree otherwise in writing.
We aim to provide a straightforward and professional man and van in Roehampton service, but customers should read these terms carefully before confirming a booking. They explain what is included, what is excluded, and how issues are handled if circumstances change. If any part of these terms is unclear, the customer should ask for clarification before the service begins, because once a booking is accepted, these terms apply in full.
1. Booking Process
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking request does not become confirmed until we have accepted it and, where required, received any deposit or advance payment. We may ask for details such as collection and delivery addresses, access conditions, item list, floor levels, parking restrictions, timing preferences, and whether loading or unloading assistance is needed. This information is used to assess the service and prepare a suitable quotation.Any quotation is based on the information you provide at the time of booking. If the details later turn out to be incomplete or inaccurate, we reserve the right to revise the price, alter the vehicle size, adjust the staffing, or amend the arrival time. This includes, without limitation, additional items, longer carrying distances, difficult access, no parking availability, stairs not previously disclosed, or waiting time caused by delayed access. A Roehampton man and van service depends on accurate information, so the customer must ensure all relevant facts are provided.
When a booking is confirmed, the agreed time is an estimated arrival window unless we expressly state otherwise. Traffic, weather, road restrictions, and earlier jobs may affect timing. We will take reasonable steps to arrive as close as possible to the arranged time, but we do not guarantee exact arrival times unless a specific written guarantee has been given. 
If you need to change the booking, you must contact us as soon as possible. Changes are subject to availability and may affect price, staffing, and completion time.
2. Service Scope and Customer Responsibilities
We provide transport and handling services only to the extent agreed in the booking. Unless included in the quotation, our service does not automatically cover packing, dismantling, reassembly, specialist lifting, piano moving, appliance disconnection, or the removal of fixtures and fittings. The customer is responsible for ensuring that all items are suitably packed, boxed, wrapped, and ready for transit unless packaging services have been agreed in advance. We may refuse to move any item that is unsafe, unlawfully held, excessively heavy for the agreed service, or likely to cause damage to property or injury to persons.The customer must ensure that the premises, pathways, and loading areas are reasonably safe and accessible. This includes arranging parking permissions if needed, notifying building management where relevant, and ensuring the items can be safely moved without prohibited obstruction. If there are access problems, we may charge for extra time, additional labour, or aborted attendance if the job cannot proceed. The customer is also responsible for being present, or for appointing a competent representative, at the collection and delivery points to confirm the items to be moved.
We may refuse to carry goods that are illegal, hazardous, contaminated, perishable in a way that risks health or safety, or likely to breach transport, waste, or public safety laws. Any prohibited item discovered after the booking has been accepted may lead to immediate termination of the service, with the customer remaining liable for wasted time and any reasonable costs already incurred. Our Roehampton man and van company operates lawfully and expects customers to disclose any special category of item before the service begins.
3. Payments and Charges
Our prices may be provided as fixed quotations, hourly rates, or a combination of both. Unless stated otherwise, quotes are based on the agreed service details and are valid only for the period specified at the time of issue. Any additional work requested on the day may be charged separately at our standard rates. All prices are subject to change if the scope of the job changes, if there are delays outside our control, or if the actual circumstances differ from those originally described.Payment is normally due on completion of the job unless we require a deposit or partial payment in advance. We accept the payment methods we announce from time to time. If payment is made by bank transfer, it must clear in full by the required time. We may withhold completion documentation, refuse further work, or retain goods only to the extent permitted by law until outstanding sums are settled. If payment is late, we may charge interest and reasonable recovery costs where lawful.
The customer remains responsible for all charges arising from inaccurate information, extra waiting time, additional handling, parking penalties caused by insufficient arrangements, or failed delivery attempts where the fault lies with the customer. If the job is cancelled after dispatch, after arrival, or after work has started, we may charge a minimum attendance fee or the full agreed amount depending on how much of the service has been completed. A man and van hire in Roehampton arrangement is therefore priced on the basis of both time and labour actually used.
4. Cancellations, Delays, and Rebooking
You may cancel or reschedule a booking by giving notice as early as possible. Cancellation rights depend on the timing of the notice, the type of booking, and whether any costs have already been incurred. If you cancel at short notice, we may retain a deposit or charge a cancellation fee that reflects our lost time, allocated staff, or vehicle costs. Where a booking is cancelled after we have already started travelling to the site or have arrived at the premises, a greater charge may apply.If we need to cancel or postpone the service due to circumstances beyond our reasonable control, we will try to offer an alternative time or date. Such circumstances may include severe weather, road closures, accidents, vehicle breakdown, staff illness, or other operational difficulties. We will not be responsible for losses caused by delay unless these arise from our negligence and are recoverable under these terms. A Roehampton man and van booking may also be re-scheduled if the customer has not made the site ready on arrival.
If loading or unloading is delayed by the customer, third parties, building management, traffic restrictions, or lack of access, we may continue to charge for waiting time at the applicable rate. Should the delay make it impossible to complete the job within the booked period, we may require the service to be rebooked or may continue at additional cost if resources permit. 
We will always act reasonably, but the customer must understand that timing is an important part of the service and that avoidable delays can affect the final price.
5. Liability and Damage
We will exercise reasonable care and skill in performing the service. However, because removals involve manual handling, transit, and interaction with properties and belongings, some risk is unavoidable. We are not liable for loss or damage arising from events beyond our reasonable control, from items that were not appropriately packed, from pre-existing defects, or from the customer’s own instructions where those instructions increase risk. We also do not accept liability for minor scuffs, marks, or cosmetic issues that are reasonably incidental to normal moving activity.Where we are responsible for direct physical damage to property or items, our liability is limited to the reasonable repair or replacement cost of the affected item, taking account of age, condition, and depreciation, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. The customer should ensure that valuable, fragile, or irreplaceable items are declared in advance and, where appropriate, separately insured.
The customer is responsible for backing up digital data stored on electronic equipment before collection. We are not liable for data loss, software corruption, hidden defects, or internal malfunction in electronic goods unless directly caused by our proven negligence. If you ask us to move dismantled or unboxed items, you accept that the risk may be greater than for items that are securely prepared. As a general principle, our Roehampton man and van service is designed to transport goods safely, but it is not a guarantee against all possible damage or loss.
6. Waste, Disposal, and Environmental Regulations
Where the service includes disposal, clearance, or removal of unwanted items, the customer must be honest about what is to be taken away and must not include anything hazardous, illegal, or restricted without prior written agreement. Waste will only be handled in accordance with applicable UK law, including relevant environmental and waste management obligations. We may request evidence that any clearance is lawful, and we reserve the right to refuse the removal of items that require specialist handling, licensing, or additional authorisation.Unless we have expressly agreed to act as a waste carrier for a particular load, the customer remains responsible for identifying which items are waste and ensuring they are handed over lawfully. Items should not be mixed with hazardous substances, electrical waste, clinical waste, or materials that need specialist disposal unless we have agreed to accept them and are lawfully able to do so. If items are presented as ordinary household goods but in fact constitute controlled waste, the customer may be liable for any resulting costs, penalties, or compliance obligations.
We may transfer waste only to authorised facilities and may record documentation where required by law. If the service involves disposal rather than transport, ownership of the items usually passes to us only to the extent necessary for lawful handling and disposal. 
Customers should not assume that placing items in our vehicle automatically makes disposal lawful; compliance depends on the type of waste, the way it is declared, and the status of the person carrying it. Any breach of waste regulations by the customer may result in termination of the service and recovery of associated losses from the customer where permitted by law.
7. Complaints, Force Majeure, and General Terms
If you have a concern about the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. Any complaint must be supported by reasonable details, including the nature of the issue, when it occurred, and any relevant evidence. We will consider complaints in good faith, but failure to notify us promptly may limit our ability to verify the circumstances or offer a remedy.We will not be liable for any failure or delay in performance caused by events beyond our reasonable control. This may include extreme weather, fire, flood, transport disruption, industrial action, government restrictions, pandemics, civil disturbance, or interruption to utilities or communications. If such an event occurs, obligations affected by the event will be suspended for the duration of the problem. If the event continues for a prolonged period, either party may be entitled to cancel the affected booking without further liability, subject to payment for services already provided.
These terms represent the entire agreement between the parties regarding the service, unless otherwise agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing a right will operate as a waiver of that right. Any variation to these terms must be agreed in writing. The current version of the terms applies to the extent consistent with the booking that has been accepted.
8. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless applicable consumer law requires otherwise. If a customer is acting as a consumer, nothing in these terms affects any statutory rights that cannot be waived or limited by contract.By booking the service, the customer confirms that they have read, understood, and agreed to these terms. The customer also confirms that they are authorised to arrange the service for the goods and premises involved, and that they will provide accurate information throughout the booking and completion process. If a matter is not expressly covered here, it will be handled in a reasonable manner consistent with UK law, industry practice, and the nature of the agreed man and van Roehampton service.
These terms are intended to be practical, lawful, and transparent. They support a professional moving service while protecting both parties from misunderstandings. If the customer proceeds with the booking, the service will be delivered on the basis of the quotation accepted, the information supplied, and the obligations set out in this document. This closes the contract terms for the Roehampton Man and Van service.