Roehampton Man And Van Service Terms and Conditions

These Terms and Conditions apply to all bookings made for Roehampton Man And Van, whether the service is used for house moves, single-item transport, office relocations, or other agreed transport work. By placing a booking, the customer confirms that they have read, understood, and accepted these terms. References to “we”, “us”, and “our” mean the service provider operating the van and moving service, and references to “you” and “your” mean the customer making the booking or receiving the service.

These terms are intended to set out the basis on which the man and van service is provided. They cover the booking process, payment arrangements, cancellation rules, liability limits, waste handling requirements, and the law that applies if a dispute arises. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in effect.

We may update these Terms and Conditions from time to time. The version that applies will be the version in force at the time the booking is confirmed, unless a change is required by law or is needed to reflect an agreed amendment to the service. Continued use of the Roehampton man and van service after any update will be treated as acceptance of the revised terms.

1. Booking Process

A booking is only confirmed once we have accepted the request and provided confirmation by written message, email, text, or other agreed method. Any quotation given before confirmation is an invitation to book and not a binding acceptance. We may ask for further information before confirming a job, including item lists, access details, parking restrictions, loading conditions, and any special handling requirements.

You must make sure that all information supplied during the booking process is accurate and complete. This includes the collection and delivery addresses, access arrangements, number and size of items, number of floors, whether lifting or dismantling is required, and whether any items are fragile, heavy, bulky, hazardous, or unusually valuable. If the information changes after booking, you must notify us as soon as possible because changes may affect the price, timing, equipment, or crew size required for the man and van booking.

We reserve the right to refuse, suspend, or cancel a booking if the information provided is inaccurate, incomplete, or misleading, or if we reasonably believe that the job cannot be completed safely, lawfully, or within the agreed service scope. Any estimate of arrival or completion time is given in good faith, but traffic, weather, access delays, loading conditions, and unforeseen incidents may affect timing. While we will make reasonable efforts to attend as arranged, time is not usually of the essence unless we expressly agree otherwise in writing.

2. Customer Responsibilities

You are responsible for ensuring that all items are ready for loading at the agreed time and that the collection and delivery locations are accessible. Pathways, hallways, driveways, and entrances should be clear where possible. If permits, parking permissions, keys, fobs, or access codes are required, you must arrange these in advance. Where access is delayed, restricted, or unavailable, waiting time charges may apply and the scheduled service may be shortened, rescheduled, or cancelled at our discretion.

You must ensure that items are properly packed and suitably protected unless packing has been included in the agreed service. We are not responsible for damage caused by poor packing, unsuitable containers, loose fittings, or items that are inherently unstable. If you ask us to load or transport items that are not properly packed or secured, you accept the associated risk, subject always to any liability that cannot be excluded under law.

You must not ask us to transport goods that are prohibited, illegal, dangerous, or likely to cause damage to the vehicle, people, or other property. This includes, but is not limited to, explosives, firearms, chemicals, pressurised containers, asbestos, live animals, and controlled substances unless we have expressly agreed in advance and all legal requirements have been met. We may inspect items before loading and may refuse carriage if we believe an item is unsafe or unlawful to transport.

3. Charges and Payments

Unless otherwise agreed, charges are based on the quotation provided at booking, the time required, the distance travelled, the size of the load, the number of staff required, and any additional services requested. Additional charges may apply for waiting time, extra stops, stairs, difficult access, heavy lifting, dismantling, reassembly, congestion, parking fees, tolls, or changes made on the day. A revised price may be issued if the actual job differs materially from the original description.

Payment terms will be confirmed at the time of booking. We may require a deposit, full advance payment, or payment on completion, depending on the nature of the job. Unless stated otherwise, all invoices must be paid in full immediately upon completion of the service. We may accept cash, bank transfer, card payment, or another agreed method. Any bank charges, failed payment fees, chargeback costs, or collection costs arising from non-payment may be added to the outstanding balance where permitted by law.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. If a quotation is based on limited information and the job changes substantially, we may amend the price to reflect the actual service provided. We are not obliged to begin or continue a move if payment conditions have not been met. Title to any goods remains with the customer at all times; however, we may retain possession of transported items only to the extent permitted by law and any separate lawful lien rights that may apply.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice as early as reasonably possible. Cancellation terms may vary depending on how much notice is given, whether staff or vehicles have already been allocated, and whether any non-recoverable costs have been incurred. Where a deposit has been paid, part or all of it may be retained to cover admin costs, lost time, or preparatory expenses, unless a refund is required by law or specifically agreed.

If you cancel at short notice or fail to provide access on the agreed day, we may charge a cancellation fee or the full booked amount, especially where the vehicle has already been dispatched, waiting time has been incurred, or the booking slot cannot reasonably be reallocated. If we need to reschedule due to mechanical issues, severe weather, staff illness, road closures, or other events outside our control, we will use reasonable efforts to rearrange the service at the earliest suitable time.

We may also cancel a booking where completion would be unsafe, unlawful, or impossible, or if you fail to cooperate with reasonable instructions needed to complete the work. In such circumstances, we may charge for work already carried out and any reasonable costs already incurred. We will not be liable for indirect loss caused by cancellation or delay, including loss of business, loss of profit, or missed deadlines, except where liability cannot be excluded by law.

5. Liability and Risk

We will take reasonable care when handling your items, but our liability is limited to loss or damage caused by our negligence or wilful misconduct. We are not responsible for damage arising from ordinary wear and tear, pre-existing defects, poor packing, unsuitable access, unsecured loads supplied by the customer, or events outside our reasonable control. Where possible, you should notify us in advance of any fragile, high-value, antique, or sentimental items so that suitable precautions can be considered.

Unless agreed in writing, we do not provide specialist insurance for items of extraordinary value, and you remain responsible for arranging additional cover if needed. Our service is not a storage service, and items are carried on the basis of immediate transport from collection to delivery unless otherwise agreed. If you ask us to leave items unattended at the destination, you do so at your own risk unless we expressly agree to a safe and documented alternative.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. If we are found liable for loss or damage to goods, our responsibility will, so far as permitted by law, be limited to the lower of the repair cost, replacement cost, or the declared value of the affected item, provided that value was communicated to us before the service began.

6. Waste, Disposal, and Environmental Compliance

Where our Roehampton man and van service includes the removal of waste, rubbish, unwanted furniture, or mixed household items, the service will be provided in accordance with applicable UK waste laws and duty of care requirements. You must tell us in advance if any waste is being collected and whether it includes electrical goods, paint, mattresses, fridges, green waste, or any item that may require special treatment. We may refuse to collect waste that is hazardous, contaminated, or not lawfully accepted under the arrangements in place.

You are responsible for ensuring that any waste handed to us is lawful to remove and that you are entitled to transfer it. By instructing us to take away waste, you confirm that the waste is accurately described and does not contain banned or hidden hazardous materials. If illegal or restricted waste is discovered after loading, we may unload it, isolate it, return it to you, or transfer it to the relevant authority where appropriate. Any extra costs caused by misdescribed waste may be charged to you.

We will transport and dispose of waste only in accordance with applicable regulations and approved disposal routes, where required. We may ask for photographs, descriptions, or other information to assess whether items can be accepted. The customer must not leave waste on public land, outside premises, or in any place where it may cause a nuisance or breach of local law. We may report suspected illegal waste activity to the appropriate authority if we believe a legal obligation requires us to do so.

7. Force Majeure and Operational Limits

We are not liable for failure or delay in performing the service where the failure is caused by events beyond our reasonable control, including but not limited to severe weather, road accidents, traffic disruption, fire, flood, industrial action, power failure, vehicle breakdown, government action, or public emergency. In such cases, performance may be suspended, delayed, or cancelled without liability for resulting indirect loss.

Where a delay or interruption occurs, we will make reasonable efforts to keep you informed and to resume the service when practicable. If the job becomes impossible or disproportionately difficult to complete because of events beyond our control, we may terminate the booking and charge only for the work already performed and any non-recoverable expenses incurred. Any decision made by us in these circumstances will be reasonable and based on safety, legality, and operational feasibility.

We may also refuse to carry out any task that would require unsafe lifting, unsafe driving, unlawful parking, trespass, or conduct that could expose us to risk. This includes situations where access is blocked, the load exceeds safe limits, or conditions on site are materially different from those described at booking. Our staff are entitled to stop work if they believe continuing would be unsafe, and you must cooperate with any reasonable request made to reduce risk.

8. Governing Law and Disputes

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If any dispute arises, both parties agree to try to resolve the matter in good faith first, by discussing the issue and providing relevant information. A reasonable attempt to resolve the dispute should be made before legal proceedings are started.

If a matter cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, unless you are a consumer resident elsewhere in the UK and mandatory law gives you different rights. Nothing in these terms reduces your statutory rights as a consumer. These terms should be read as a legal framework for the service and are not intended to create rights beyond those required for the lawful provision of the moving and transport service.

By proceeding with a booking, you agree that the Roehampton man and van service may be delivered on the basis of these terms and any specific written agreement made for your job. If there is any conflict between a written quotation and these Terms and Conditions, the quotation will take precedence only to the extent of that specific conflict. All other terms will remain in full force and effect.